Our Proven Approach: The Paradigm Leap Framework
Identify the Paradigm Shift
Identify the Paradigm Shift
Identify the Paradigm Shift
Understand how you will be Disrupted
- Why?: Irreversible changes in Customer Behavior, Technology, Government, and Society are happening as we speak
- How?: Play out the most likely scenarios to see what impact these changes will have on your business if you continue on your current path
- When?: Develop a disruption timeline that allows you to be in the driver’s seat
Define a New Reality
Identify the Paradigm Shift
Identify the Paradigm Shift
Take Charge and Engineer your own Future
- Examine the Value Proposition: Engage your Customers - and their Customers - to find out what problem they are really trying to solve
- Let Go: Systematically free your team from the concealed assumptions holding you back
- Define the New Paradigm: Be the author of your own future with a clear and unassailable statement of how you will change the game
Leap Ahead
Identify the Paradigm Shift
Leap Ahead
Implement your Breakthrough Plan
- Build a Disruption Roadmap: A clear plan with milestones, metrics and signposts
- Write a New Rulebook: Define how you want your team to play and win the new game
- Deliver Results: Launch a robust portfolio of Agile projects testing your new model, rapidly adding value, and adjusting as events unfold
Case Study: From Vendor to Strategic Partner
Reinventing the Business Development Paradigm
The Challenge: Competing on Price in a Commodity Business
A leading technology solutions provider had cutting-edge products, a team of world-class experts, and a strong reputation—but they were losing critical deals. Why? Because they were competing in the same way as everyone else:
- Responding to RFPs with a single, pre-defined solution.
- Trying to explain their superiority in hundreds of pages of text.
- Competing on price, assuming customers would pay for customization.
Like their competitors, they positioned themselves as a vendor—offering a “better black box.” But their customers weren’t looking for a better product. They needed a partner to help them design and deliver the best possible system to achieve their mission.
Instead of competing on the same old playing field, the company changed the game entirely.
- From vendor to strategic guide – They stopped trying to sell “the best product” and started helping their customers define the right solution from the start.
- From responding to shaping – Rather than waiting for an RFP, they embedded their brightest minds alongside their customers, guiding the requirements process.
- From price wars to untouchable value – By leveraging world-class digital models, they optimized entire systems, offering insights no competitor could match.
A Whole New Playing Field
This transformation didn’t just help them win more contracts—it changed the nature of competition itself.
- They became the trusted architect of mission-critical solutions, not just a bidder.
- Their customers relied on them before the competition even had a chance to enter the conversation.
- They secured major contracts where their products were built into the final solution from the start.
- Instead of fighting to differentiate in a crowded, price-driven market, they created a new paradigm where their former competitors simply couldn’t play.
Your Opportunity
If your business is still competing on the same terms as everyone else, you’re at risk of disruption. But by reinventing your business model, you can move beyond competition—and into a category of one.
Are you ready to make the leap?
Case Study: Transforming Product Development
From Rigid to Revolutionary
The Challenge: When Risk Aversion Becomes the Biggest Risk
For decades, a cutting-edge engineering company operated under a high-stakes mindset:
- Only a handful of companies on Earth could do what they did.
- Their development process was built on decades of hard-won lessons.
- Shortcuts led to failure, and failure was not an option.
Their industry’s rigid approach to product development had been the gold standard for a reason—when lives depend on your product, you must get it right the first time. But the cost of maintaining this level of certainty was immense:
- Slow development cycles that took years to produce a viable product.
- Skyrocketing costs that limited innovation.
- Missed opportunities, as more agile competitors began introducing disruptive alternatives.
They weren’t just falling behind—they were at risk of becoming obsolete.
The Paradigm Leap: From Caution to Controlled Experimentation
Instead of continuing to perfect products in isolation, the team applied an Agile software development paradigm to hardware development - operating in 3-month "sprints" that turned former risks into strategic advantages.
- From rigid, linear development to rapid iteration – Instead of waiting years for a fully formed product, they began building and breaking early-stage prototypes, learning from each failure.
- From internal assumptions to deep customer collaboration – They embedded with their customers (and even their customers’ customers), testing real-world scenarios before locking in designs.
- From perceived risk to calculated breakthroughs – By systematically calibrating digital models and live testing, they unlocked solutions that had previously been deemed too risky to attempt.
The Impact: Cutting Costs, Slashing Lead Time & Outpacing the Competition
- 50% reduction in both cost and lead time for new product concepts.
- Breakthrough innovations that competitors dismissed as “too risky” but ultimately became industry-defining.
- Customer engagement at every stage, ensuring full buy-in and eliminating the opportunity for “me too” competitors to copy their success.
By shifting their product development paradigm, they didn’t just speed up innovation—they positioned themselves as the only company capable of delivering next-generation solutions at an unprecedented pace.
Your Opportunity
Will your company hold onto outdated processes while others break ahead? Or will you reinvent how you operate and lead your industry into the future?
Case Study: From Debt Collector to Financial Recovery Ally
Welcome to Paradigm Leap Advisors Business and Management Consulting
The Challenge: A Broken System That Creates More Problems Than It Solves
For decades, the consumer debt collection industry followed a simple, hardline approach:
- Call relentlessly until the debtor pays.
- Measure success by the amount collected, not the customer experience.
- Assume non-payment equals unwillingness—not financial hardship.
This old paradigm relied on massive outbound call centers with thousands of representatives dialing non-stop. But the results were clear:
- Declining success rates—customers ignored calls or found ways to avoid them.
- High operational costs—a system requiring thousands of employees to recover diminishing returns.
- Rising legal and ethical risks—as regulations tightened and consumer protection laws evolved.
The industry was stuck in a cycle of inefficiency, resistance, and legal exposure—and something had to change.
The Paradigm Leap: From Collections to Collaboration
Instead of chasing payments, the company reframed their role entirely—from debt collectors to financial recovery partners.
- From confrontation to empathy – Instead of assuming customers were avoiding payment, they recognized that many had been loyal customers for years and were simply facing unforeseen hardships.
- From aggressive outbound calls to guided self-service – They replaced thousands of call center agents with an intuitive, self-guided digital platform where customers could explore multiple repayment options at their own pace.
- From short-term collections to long-term relationships – The goal was no longer just getting a payment—it was helping customers regain financial stability, fostering trust and preventing future delinquencies.
The Impact: A Win-Win for Customers & Business
- Best-in-class customer satisfaction & Net Promoter Score (NPS).
- Significant cost reduction—eliminating the need for thousands of outbound call reps.
- Legal and ethical risks reduced by an order of magnitude, as the new approach aligned with consumer protection laws.
By shifting the debt collection paradigm, they not only recovered more payments—but built a future-proof model that prioritized both business success and customer well-being.
Will your company keep following the same outdated playbook? Or will you embrace a new paradigm and create a competitive advantage others can’t match?
Managing Director
Dave Stagney
Founder of Pratt & Whitney's legendary GATORWORKS.
Graduate of MIT's Leaders for Global Operations Program.
For over 20 years, Dave and his teams have delivered breakthrough transformations across every phase of the product lifecycle. Dave brings a unique ability to envision solutions where seemingly insurmountable problems virtually disappear from the equation.